Free delivery over Rs. 3,000•03049025041•Cash on Delivery
Shipping, Exchange & Returns Policy
Last updated: 20 October 2026
In short
Delivery across Pakistan in 3–5 working days (major cities), 5–7 elsewhere.
Rs. 200 delivery fee — free on orders over Rs. 3,000.
Cash on Delivery on every order.
7-day exchange or return on unworn items with tags and original packaging.
Wrong or damaged item? Tell us within 48 hours and we fix it at our cost.
1. Shipping
Order value
Delivery fee
Below Rs. 3,000
Rs. 200 flat
Rs. 3,000 and above
Free
Coverage: we deliver to all cities and most towns in Pakistan through trusted courier partners.
Processing: orders are confirmed by phone or WhatsApp and dispatched within 1 working day of confirmation. Orders placed on Sundays or public holidays are dispatched the next working day.
Delivery time: 3–5 working days for major cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan and similar) and 5–7 working days for other areas. Courier delays during weather, strikes or holidays are outside our control, but we will keep you updated.
Tracking: once dispatched, we share your courier tracking number on WhatsApp or SMS. You can also message us any time for an update.
Discreet packaging: orders are shipped in plain, non-transparent packaging.
Unconfirmed orders: if we can't reach you on the phone number provided after several attempts, the order may be cancelled.
2. Payment
Cash on Delivery (COD): pay the rider in cash when your parcel arrives. Please keep the exact amount ready.
Bank transfer: account details are shared after you place the order; the order is dispatched once payment is confirmed.
Please check the parcel's outer packaging for damage before paying the rider.
3. Exchanges & returns
We want you to love what you ordered. If the size or style isn't right, you can exchange or return it within 7 days of delivery, provided that:
the item is unworn, unwashed and unaltered, with all original tags attached;
it is in its original packaging, including any hygiene liners;
it is not in the non-returnable list below.
Non-returnable for hygiene reasons (unless faulty or not what you ordered): panties and briefs, shapewear briefs, swim and bodysuit bottoms, menstrual cups, sanitary pads, nipple covers and adhesive bras, and any item with the hygiene seal removed. Sale items can be exchanged but not refunded.
4. How to exchange or return
Message us on WhatsApp (03049025041) or email support@comfortwear.pk within 7 days of delivery with your order number, the item and the reason (and the new size for an exchange).
We confirm eligibility and share the return address.
Send the item back securely packed. Return shipping is paid by the customer, except when the item was faulty, damaged or not what you ordered.
Once we receive and check the item (1–2 working days), we dispatch your exchange or process your refund.
5. Wrong, damaged or faulty items
If you receive a wrong, damaged or faulty item, contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund, including all delivery costs, at no charge to you.
6. Refunds
Approved refunds are issued within 5–7 working days after we receive the returned item.
COD orders are refunded by bank transfer or mobile wallet (JazzCash / Easypaisa) to an account in your name. Bank-transfer orders are refunded to the paying account.
The original delivery fee is non-refundable unless the item was faulty, damaged or incorrect.
7. Cancellations
You can cancel free of charge any time before the order is dispatched. Message us on WhatsApp or call 03049025041. Once dispatched, the order can be refused at the door or returned under the policy above.